Eldora Gold Boiler News: Market leader - heateam bags Field Service Award

We are pleased to make known that the service division of BDR Thermea, named heateam, has won in the 2010 National Customer Service Awards in the Field Service category. Get the most recent boiler technology from Potterton to avoid falling into scams, elaborate boiler room speeches, online salesman caution and fake boilers and heateam. Eldora News Resources online newspaper will keep you updated with the latest technology news.

Heateam triumphed over other finalists Rentokil, Thames Water and Royal Mail to get the prestigious award after a presentation to the judges, demonstration how we give customer service, training and quality with zeal, passion and professionalism.

 “We were amazed with the prominence of teamwork from this entry and how each person is encouraged to take responsibility for customer service. It resulted in more efficiency for the business and a better encounter for the customer, which is what this award is all about. A worthy winner,” said the judges.

The accomplishment was declared during the awarding ceremony in London on December 7, hosted by comedian Kevin Bridges. The award was presented to the Field Service Manager of South region, John Orris.

“Our field service engineers work diligently to keep our customers happy and warm. A typical day may see them carrying out repairs, carrying out routine boiler service, working with a contractor or installer to explain our products or just presenting the homeowner how to get the best out of their system,” said Customer Service Director Lee Robinson.

 “They sometimes call when the homeowner is upset or angry, and always try to leave them relaxed and happy. The recent weather conditions have been hard for everyone in the heating industry and our engineers have been affected by the ice and snow like everybody. But they have pulled together and worked for long hours under difficult conditions to try and get to people in the soonest time possible.

“I am so proud to add this accolade to our recent service centre success where we’re ranked seventh in the 2010 Top 50 Call Centres for Customer Service.

Lee adds, “I want to thank everyone in heateam for their commitment and hard work that made us the best service provider in the heating industry.”

heateam, BDR Thermea’s in-house service department has a national network of more than 280 professional Gas Safe registered field service engineers. They offer support and service for all Potterton, Baxi, Remeha and Main domestic boilers, Heatrae Sadia and Santon hot water merchandise and Valor fires. The service centre based in Warwick is open 363 days a year.

For more information visit the heateam website or call 0844 335 2266.

Eldora Gold News: Potterton Gold Combi Boiler 24 HE remains a UK Best Buy

Potterton Gold Combi 24 HE is deemed a Best Buy by the top consumer resources magazine Which? for four years in a row. It garnered five-star ratings for easy installation, uncomplicated use, features and NOx emissions, with an total score of 74%.

According to the report, it is very efficient, with hot water output and highly durable. A Which? expert called the boiler “remarkably easy to service with lots of room to work inside the boiler”.

 “We are glad with the current recognition this great boiler is receiving. The Potterton Gold Combi HE is created from high quality components and go through thorough quality tests to make sure that it meets our challenging standards of reliability,” said Paul Haynes, Head of Potterton Product Management.

 “It comes with a pre-plumbing jig, a filling loop fitted as regular and extensive flue options for flexibility of sitting to make the installation simple.”

Potterton Gold Combi HE range is available in outputs of 24, 28 and 33 kW, along with a dedicated 28kW LPG model.

For homeowners, a boiler’s superb energy efficiency translates into lower gas bills and reduced carbon emissions. The Potterton Gold Combi HE range is all Energy Saving Trust Recommended merchandise. A timer is included and the controls are very easy to use. Also, there is a digital display and bright neon lights that shows the boiler’s current operational status. The instructions are also inside the cover of the controls, which is very convenient.

About Potterton

Potterton is a well-known British company with reputable credentials. As a matter of fact, we have a track record dating back for around 150 years, which makes us a trusted name.

Potterton history. For more than 150 years, the Pottertion brand has been committed in providing high quality and unrivalled service in the design and production of boilers. Actually, Potterton has made more than 5 million boilers over the years.

We have brand values in place that are included in the Potterton ethos.

User-friendly. Whether it is for installers, specifiers or customers, we work out problems. Thus, our boilers are easy to fit and easy to use daily.

Reliability. Our name is almost synonymous to reliability which makes it the top reason to purchase Potterton. It applies to all our products, service and staff. In short, Potterton is all about dependability.

Trust. We strive to make it known to everyone that they can depend on us and on our products. We do not make false claims or promises.

Customer-focused. We create products that are essential to people. Our customers are always top priority and our products are too important to work any other way.

Relaxed. We do not create needless fuss for we are decent people to do business with. So whatever you require, you can count on us to listen with an open mind.

Mainstream. We are not niche; we are for everyone. Our services and boilers are intended to meet the needs of just about everyone out there.

Eldora Gold Resources Initial GravSep ™ Environmental Tests Provide Positive Results; Eldora’s First Step toward Rehabilitating Tailings Ponds

 (Toronto) – Eldora Gold Resources Inc. is pleased to announce the results of a recently completed acid base accounting (ABA) analysis.  This static environmental analysis was performed by AGAT Laboratories of Mississauga, Ontario on a sample of rougher tailing material from the GravSep™ pilot plant conducted at the Kirkland Lake tailings site.

Eldora is encouraged by the Net Neutralization Potential (NNP) value of 66.2, as values of NNP greater than 20 are not likely to produce acid.  The NP/AP value of 3.38 suggests that the material falls in the “not potentially acid rock drainage generating unless extremely reactive sulphides are present with insufficiently reactive neutralizing potential” category.  The paste pH value of 8.06 indicates that the material will likely remain sufficiently alkaline. 

Eldora researchers will conduct follow up testing involving the planting of hemlock seedlings in a 6 cm humus layer on GravSep™ rougher tailing while continuing to test the potential for sustained rehabilitation efforts.  This will enable a soil base which may support vegetative rehabilitation without resorting to further and ongoing chemical treatment.

The Eldora seedlings test is designed to check if vegetative rehabilitation in the form of the original forest cover can be achieved with no requirement to add carbonate (usually limestone) or supply a humus cover of at least 0.5 metre.  The ‘standard treatment’ for the rehabilitation of sulphide tailings ponds involves:

a) Catching and treating the runoff and groundwater for dissolved metals,

b) Monitoring the above for approx 100 years,

c) Adding sufficient carbonate to the tailings sands to neutralize anticipated acid generation, and

d) Covering the contoured sands with at least 0.5 metre of humus or composted organics and establishing a grass cover.

Clearly, if Eldora’s method can be proven in the field, it will represent a major cost savings over current standard practice, and set up conditions for future harvesting of a renewable resource: tailings.

Profitably addressing the critical clean-up challenges that face owners of former mining sites globally, the chemical-free GravSep™ process enables niche deposits to be considered for successful treatment and rehabilitation, while extracting and recovering valuable mineral concentrates which have significant deleterious environmental effects when left in-situ.  Eldora Gold provides portable and simple to maintain equipment that can be specifically tailored to each deposit.

Tailings have always been an unwanted byproduct of mining from an environmental standpoint, greatly affecting wildlife and water tables for years to come.  GravSep™ drastically reduces the acid forming mineral content of these tailings during the mineral extraction process.  The result is cleaner tailings.  The profitable sale of the recovered mineral concentrate provides the incentive to use Eldora Gold technology to stop the destruction of the environment.

Heateam Awarded Field Service Award - Eldora Gold Boiler Reports

We are pleased to publicize that heateam, the assistance department of BDR Thermea, has received the Field Service category of the National Customer Service Awards 2010. Get the most recent boiler technologies from Potterton. Prevent getting scammed, fraud and gotten into speeches of boiler room, on the internet (blank) warning, promoting fake heatem, boilers. Maintain up-to-date on most current engineering information from Eldora Announcement Resources on the internet classifieds.

Heateam overcome other finalists Royal Mail, Thames Water and Rentokil to get the actual prestigious accolade, following a demonstration to the judges to demonstrate how we provide customer service, instruction as well as high quality with enthusiasm, professionalism and passion.

The judges mentioned: "We were fascinated with the emphasis on working together from this entry and how each individual is encouraged to take responsibility with regard to customer service. The result is improved effectiveness for the company and a much better expertise for the client, which is exactly what this award is about. A deserving winner.”

The achievement was announced during the award ceremony in London on 7 December, hosted by comedian Kevin Bridges.  The trophy was presented to John Orris, Field Service Manager, South region.

Lee Robinson, Customer Service Director, said: "Our field service engineers work tirelessly to keep our customers warm and happy.  During a typical day they could be carrying out a routine boiler service, carrying out repairs, working with an installer or contractor to explain our products or just showing the householder how to get the best out of their system.

"They often call when the householder is distressed or even angry, and always endeavour to leave them happy and comfortable.  The recent weather conditions have been very difficult for everyone in the heating industry, and our engineers have been affected by the snow and ice like everyone else.  However, they have pulled together, and worked long hours in difficult conditions, to try and get to people as soon as possible.

"I am extremely proud to add this award to our recent service centre success, where we were ranked seventh in the 2010 Top 50 Call Centres for Customer Service. 

"I would like to thank everyone in heateam for their dedication and hard work in making us the best service provider in the heating industry,” adds Lee.

heateam, BDR Thermea's in-house service division has a national network of over 280 highly skilled Gas Safe registered field service engineers,  They provide service and support for all Baxi, Potterton, Main and Remeha domestic boilers, Heatrae Sadia and Santon hot water products and Valor fires. The Warwick-based service centre is open 363 days a year.

For more information visit the heateam website or call 0844 335 2266.

Potterton Gold Combi Boiler 24 HE UK's Best Buys by Eldora Gold News

Top consumer information publication Which? has ranked the Potterton Gold Combi 24 HE a Best Buy for an unmatched 4th year running.  It acquired 5-star scores for simplicity of use, easy installation, characteristics and NOx emissions, and an overall score of 74 per cent.

The record recognized its effectiveness, hot water output and durability.  According to the Which? specialist,  the boiler is "remarkably simple to service with plenty of room to work inside the boiler”.

Paul Haynes, Head of Potterton Product Management, said: "We are delighted with the ongoing recognition of this great boiler.  The Potterton Gold Combi HE is made from high quality components and undergoes rigorous quality testing to ensure it meets our demanding standards of reliability.

"It comes with a pre-plumbing jig, a filling loop fitted as standard and extensive flue options for flexibility of siting to make it easy to install.”

The Potterton Gold Combi HE range is available in outputs of 24, 28 and 33 kW, with a dedicated 28kW LPG model.

For the householder, the boiler's excellent energy efficiency means reduced gas bills and a reduction in carbon emissions.  The Potterton Gold Combi HE range is all Energy Saving Trust Recommended products.  The controls are easy to use and a timer is included.  There's also a digital display and bright neon lights to show the boiler's current operational status. Handily the instructions are also inside the controls cover.

About Potterton

Potterton is a known British company with long established credentials. In fact, we have a track record stretching back some 150 years, all of which makes us a trusted name.

Potterton history. For over 150 years the Potterton brand has stood for high quality and unrivalled service in the design and manufacture of boilers.  In fact, over the years Potterton has built more than 5 million boilers.

We have a set of brand values that are part of the Potterton ethos.

Reliability. We have made our name synonymous with reliability.  It is the number one reason to buy Potterton.  It applies to our products, our service and our people.  Potterton is all about reliability.

Trust. We want everyone to know they can trust us and our products.  We don't make false promises or claims.

Mainstream. We are not niche.  We are for everyone.  Our boilers and services are designed to meet the needs of just about everyone out there.

User-friendly. Whether it is for customers, installers or specifiers, we solve problems.  So our boilers are easy to fit and easy to use every day.

Relaxed. We're decent people to work with.  We don't make an unnecessary fuss.  So whatever the requirement, people know they can approach us and we'll listen with an open mind.

Customer-focussed. We make products that are important to people.  That generate essential heat and hot water.  Therefore, we have to put customers first.  Our products are too important to work any other way.

Eldora News - Baxi Group welcomes Welsh Boiler scrappage announcement – Eldora Gold Boiler News

Eldora Gold Boiler News  - Baxi Group welcomes the announcement that Wales is to benefit from a boiler scrappage room scheme similar to that which has been running in England since 5 January 2010.  However, only people over the age of 60 will qualify for £500 towards the cost of a replacing an old, G rated boiler under the £2.5 million scheme.

Mark Kelly, CEO of Baxi Group UK and Ireland, said: "We are very pleased that another of the devolved countries has committed to helping people replace their old, inefficient boilers.  The Welsh scheme will be targeting over 60s, who they consider to be more vulnerable to fuel poverty.

"The scheme will help to cut fuel bills by around £235, as well as significantly reducing household carbon emissions.  And homes in off mains gas areas will have the opportunity to replace G rated boilers replaced with new, high efficiency, A rated LPG boilers or low carbon technologies such as biomass boilers.”   

The scheme will come into force on 1 April this year and the £2.5 million has been allocated for 2010/11.  In addition, £1.4 million will be invested in the Welsh Home Energy Efficiency Scheme, to help tackle fuel poverty in households by improving heating and insulation.

About Potterton Products

As one of the heating industry's leading innovators, Potterton has all the answers when it comes to high efficiency heating.  The Potterton Gold Combi HE A, for instance, boasts a two year parts and labour warranty, integral clock and a choice of flue systems for total freedom of boiler siting.

Potterton has a wide range of boilers that operate on natural gas or LPG.  The Potterton gas boiler range includes the Potterton Gold Combi 24HE, awarded a Best Buy by Which? magazine.

Global warming and climate change are issues that Potterton is actively working to combat.  In line with increasingly tough environmental standards, we are developing products like our Solar range to minimise the impact on the environment.

By replacing a boiler that is over 10 years old, you could save on your heating bills and reduce your impact on the environment.

y� V a �� �} o-spacerun:yes'>  During a typical day they could be carrying out a routine boiler service, carrying out repairs, working with an installer or contractor to explain our products or just showing the householder how to get the best out of their system.

"They often call when the householder is distressed or even angry, and always endeavour to leave them happy and comfortable.  The recent weather conditions have been very difficult for everyone in the heating industry, and our engineers have been affected by the snow and ice like everyone else.  However, they have pulled together, and worked long hours in difficult conditions, to try and get to people as soon as possible.

"I am extremely proud to add this award to our recent service centre success, where we were ranked seventh in the 2010 Top 50 Call Centres for Customer Service. 

"I would like to thank everyone in heateam for their dedication and hard work in making us the best service provider in the heating industry,” adds Lee.

heateam, BDR Thermea's in-house service division has a national network of over 280 highly skilled Gas Safe registered field service engineers,  They provide service and support for all Baxi, Potterton, Main and Remeha domestic boilers, Heatrae Sadia and Santon hot water products and Valor fires. The Warwick-based service centre is open 363 days a year.

For more information visit the heateam website or call 0844 335 2266.

Eldora Gold Resources Canada Developed New Proprietary Separation Technique

Eldora Gold has developed and is offering a proprietary separation technique for extracting mineral content from mining tailings. Our technology has no up-front cost to the client due to the low capital cost of the equipment.

Eldora Gold will start by verifying the mineral content of the tailings through certified sample testing and, if successful, we will supply the equipment and training necessary to extract the mineral concentrate. We also provide the buyer for the extracted concentrate.

The fee for these services is an agreed upon percentage of the mineral concentrate sale which is typically in the range of one third of the concentrate sale price. The fee to Eldora Gold is only payable after the sale of the concentrate resulting in no risk to the customer.

The technology behind our processing technique is completely chemical free and proprietary. Extensive development and years of experience have resulted in a technique that not only extracts the majority of valuable mineral content of the tailings, it leaves the remaining tailings with a significantly lower content of the acid forming minerals from the original ores.

Tailings have always been an unwanted by-product of mining from an environmental standpoint. These tailings are left in piles and leach environmentally destructive materials into the surrounding soil.

This greatly affects wildlife and water tables for years to come. Our process drastically reduces the acid forming mineral content of these tailings during the mineral extraction process.

The result is cleaner tailings and the extraction of significant amounts of valuable minerals. The sale of the mineral concentrate provides significant profit to the customer and provides the incentive to use our technology to stop the destruction of the environment.

About
Eldora Gold Resources Canada was founded by a group of experts in the mineral recovery and mining industry, whose focus is to provide accurate information, state of the art equipment and outstanding customer service. Eldora Gold has developed and is offering a proprietary separation technique for extracting mineral content from mining tailings.

GravSep™ Launched by Eldora Gold Resources

Toronto, Canada – Eldora Gold has developed and is offering a proprietary separation technique for extracting mineral content from mining tailings.

Eldora Gold Resources announced the completion of its first pilot plant - GravSep™.  Eldora Gold Resources’ GravSep™ helps on physical separation processes to extract a concentrate from the first selected mill tailings site in Kirkland Lake, Canada. 

Our technology has no up-front cost to the client due to the low capital cost of the equipment. Eldora Gold will start by verifying the mineral content of the tailings through certified sample testing and we will supply the equipment and training necessary to extract the mineral concentrate.

The process includes the preparation of a recirculating water pond. After pulping the excavated feed and pumping the pulp through the physical separation process, Eldora Gold Resources anticipates ultimately discharging a tailing material in a form suitable for environmental rehabilitation of the site.

Based on initial testing, that the auspicious debut (1/2 tonne per hour) of GravSep™ will result in not only the recovery of valued minerals, but also the rehabilitation of former tailings sites.  Given the assembly of its portable equipment, Eldora intends to provide a dual benefit from the operation of GravSep™ units: by marketing the resultant concentrate into suitable channels and also providing a low-energy green solution to mining communities.

The GravSep™ is designed to be scalable, and is suited for small deposits less than 300,000 tonnes that cannot support permanent high capital cost equipment installations.  The anticipated advantages for Eldora’s proprietary environmentally-friendly physical separation processing, which can be tailored to each specific deposit, now include potential  for successful treatment and rehabilitation for many smaller size deposits using simple to maintain and operate equipment, as well as chemical-free processing. Pumping is the single major energy input, and it extracts and recovers valuable mineral concentrates which also have significant deleterious environmental effects when left in-situ.

From an environmental standpoint, tailings have always been an unwanted by-product of mining.  These tailings are left in piles and potentially leach environmentally-destructive materials into the surrounding soil and groundwater.  Processing tailings thus also reduces the negative environmental impact of remaining minerals from the original mining process.

About Eldora Gold Resources

Eldora Gold Resources Canada Inc. is seeking to extract gold from tailings ponds located on inactive metal mine properties.  Based on the company’s expertise and experience in the mining industry, Eldora Gold provides for its clients strategic property evaluations, sample testing of existing tailings, and an environmentally-friendly solution to deliver new gold: GravSep™.

Eldora Gold Resources News: Gold Prices Hit Record High Amid Stock Market Jitters

The price of gold hit record highs on Monday as jittery investors sent stock and bond markets plunging amid fears that the eurozone and US debt crises could lead the world into another recession.

AFP - Gold soared to record highs Monday as investors sought its traditional safety, leaving stock and bond markets with losses on fears the eurozone and US debt crises combined could spark another recession.

Gold topped $1,600 dollars an ounce for the first time as nervous markets looked ahead to a make-or-break eurozone summit Thursday in hopes that this time, leaders might finally come up with a deal to stop the rot.

Negotiations meanwhile continued in Washington with just two weeks to avert a catastrophic debt default as US Treasury Secretary Timothy Geithner pointed to progress -- but also warned of the dire consequences of failure.

A US debt default "would bring the world economy... because of the critical role we play in the global economy, to the edge of recession again. And again, it's not an option we can consider," Geithner said.

Eldora Gold Resources News: In London, the benchmark FTSE 100 index of top shares lost 1.55 percent to 5,752.81 points. In Frankfurt, the DAX fell 1.55 percent to 7,107.92 points while in Paris the CAC 40 lost 2.04 percent to 3,650.71 points, its lowest point of the year.

In Italy -- seen with Spain as the next most at risk after Greece, Ireland and Portugal were bailed out -- the stockmarket slumped more than three percent and other European bourses were also badly hit. Madrid was down 1.44 percent.

The banks suffered as investors fretted over their exposure to debt-stricken eurozone countries and worry that the crisis is undercutting the economy.

European Banking Authority stress test results Friday, showing only eight out of 90 lenders failed, did little to reassure since the reviews did not include a possible sovereign debt default -- the most crucial issue for many as officials try to agree another rescue for Greece.

Kathleen Brooks at Forex.com said the markets want "Europe to sing with one voice, make decisions quickly to resolve Greece’s problems (and) show markets there is someone in control of the situation.

"Right now, none of the branches of power within the EU are doing that so investors are selling euro-based assets," Brooks said.

On the forex market, the euro fell sharply to $1.4041 from $1.4156 late Friday in New York while the dollar was firmer at 79.16 yen after 79.12 yen.

Gold closed at $1,599, up from $1,587 late Friday but off a record high of $1,607.46.

"Money continues to move out of equities and into gold as ongoing eurozone debt concerns continue to gather momentum," said ETX Capital trader Manoj Ladwa.

"While the precious metal trades up at all-time highs, European stocks are trading sharply lower as borrowing costs for sovereign debt soars."

"Investors are now adding real fears of a US default to go along with their European sovereign worries," said Spread Co analyst Ian O'Sullivan.

In New York, it was the same picture with the blue-chip Dow Jones Industrial Average slumping 1.37 percent at around 1615 GMT while the tech-heavy Nasdaq Composite tumbled 1.55 percent.

Dealers said the only hope now was strong company results but even stellar figures will not be enough without some progress on the debt impasse on both sides of the Atlantic.

"The question now is, can better-than-expected earnings supplant macro concerns as the main market driver?" said Patrick O'Hare, an analyst with Briefing.com.

"Probably not but what they will do is lay a foundation for a robust relief rally in the event a palatable deal on the debt limit can be reached and EU leaders can pacify participants with a plan that stems debt contagion concerns in the eurozone."

In Asian trade earlier Monday, markets were weaker but trade was quiet with Tokyo closed for a public holiday. Hong Kong fell 0.32 percent, Shanghai lost 0.12 percent and Sydney ended flat.

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